The new data center that is evolving doesn't look like the centers we had come to know in years past. The racks of servers and storage disks may be greatly reduced, or absent altogether, displaced by ...

Automation can streamline data-center networking, but it presents challenges that must be overcome when planning, implementing, and using it. More than 86% of companies expect their budgets for ...

GRAND RAPIDS, Mich. — Grand Rapids Community College’s (GRCC) Center for Automation will receive federal support to train students who are seeking futures in automation and advanced manufacturing. Sen ...

In the world of complex business functions, centers of excellence (COE) are becoming eminent as crucial strategic assets, serving as the primary medium for managing robotic process automation ...

From left: Kathleen Martel, director of Workforce Development; Holger Ekanger, vice president of Workforce Development; Daniel DeMarte, president of JCC; and Grant Umberger, director of Workforce ...

ENGEL North America proudly announces the opening of its new, expanded automation center, solidifying its commitment to delivering cutting-edge solutions to the injection molding industry. Located at ...

Companies are always looking for ways to improve their net promoter scores and increase customer satisfaction. Given the amount of time and investment it takes to acquire new customers, keeping ...

(TNS) — A major expansion of Hawkeye Community College's presence at the downtown TechWorks Campus will get underway after the board of trustees Tuesday approved plans to renovate a space in the Tech ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer service is in a state of crisis—fueled by the loss of talent during the pandemic, ...

Contact centers were never a walk in the park for employees, but they became much harsher work environments during the pandemic. According to one survey, only 10% of contact center agents reach ...

Today’s consumers have been starved of good customer service. According to the American Customer Satisfaction Index, overall customer satisfaction has been in a sharp decline since 2019, when the ...

Automating the data center has been a topic of discussion among IT teams for more than 20 years, but most enterprises remain slow when it comes to adopting these technologies. "The secret sauce for ...