Creating a chatbot is no walk in the park. While it’s true that now anyone can craft a good enough bot, it’s still easy to mess up a conversational UX. As for any creative enterprise, in bot design, ...

When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer satisfaction. However, developing ...

Your chatbot represents your brand voice. It should feel conversational and not mechanical. Speak naturally, using your brand’s tone. Chatbots should make life easier for the user, not test their ...

It is a universal tendency to assign or impute human emotional, cognitive, and behavioral qualities to nonhuman creatures and things. Owls are “wise.” Swollen rivers are “raging” and “angry.” ...