Online shopping has transformed how we buy everything from clothes to electronics, but dealing with returns can still feel like navigating a maze of policies and procedures. With return rates for ...

Note: The video in the player above is from a previous report. Online retail giant Wayfair's first-ever physical store is up and running in Wilmette, but some customers may be wondering if they'll now ...

Director of Sales and Strategic Partnerships at ReadyCloud, the Shipping, Returns, Growth Marketing and CRM Suite built for e-commerce. Your returns process is one of the most important aspects of ...

Christmas gifting gone wrong? Here’s what to know about Amazon returns and exchanges and how to return an item that was ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study, 85% of consumers check a company’s ...

January is a time to redo, revise and recommit. It is also the time to return things. We can click the return button first on the season’s passive-aggressive and otherwise unwanted gifts. An upgraded ...

Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...

This is an edition of The Atlantic Daily, a newsletter that guides you through the biggest stories of the day, helps you discover new ideas, and recommends the best in culture. Sign up for it here. A ...

Christmas is over and you received many gifts that you love, but a few gifts you don’t love as much. Here are the options.

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...