When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

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Group One Ltd., which is U.S. distributor for a number of pro audio brands, named Julian Gates as technical support engineer for DiGiCo and KLANG. “Having joined the company in mid-November, Gates is ...