Large departments are assisting smaller agencies in meeting their DATA Act requirements through shared services providers. But that help isn’t always so helpful. Almost 60% of agencies using shared ...

Get the latest federal technology news delivered to your inbox. Chris Krebs, the head of the Cybersecurity and Infrastructure Security Agency at DHS, said that many federal agencies will be ...

Would you be willing to pay for your administrative services if you are already receiving them for "free?" But what if, by making a shift to fee-based shared services, your organization could cut ...

The Department of Health and Human Services finally received its formal designation as a shared service provider for grants management systems Monday. While HHS presented its implementation plan to ...

The Eisenhower Executive Office Building, which houses the Office of Management and Budget. (Wikimedia Commons) All four agencies tasked with eventually operating shared services marketplaces for the ...

Over the past few years, Public CIO has written frequently about government agencies that have launched shared services offerings. But one thing these pioneering providers have in common is a need for ...

The shared services market is growing quickly. US and European firms are either expanding their existing shared service centers (also referred to as “Global in-house Centers” (GICs)) or building new ...

There are two current trends in IT with diametrically opposed points of view that are worth looking at. The first is shared services, wherein the IT organization becomes the internal service provider ...

Really, they should have seen it coming. All the signs were there. Queensland Health, a state government department responsible for paying its 78,000 staff some $210 million in salaries fortnightly, ...

Queensland Premier Anna Bligh and Minister for Public Works Robert Schwarten have announced terms of reference for the overhaul of the government's shared IT services provider CorpTech. Late last ...

“Well, haven’t you ever heard that the client is always right?” one client raged over the Zoom conference call. “We don’t understand why it has taken so long to close our monthly financials, and ...