A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of service, …

A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service.

A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer.

An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

SLA stands for service-level agreement. What does SLA mean in business? An SLA is a guarantee from a supplier that it will deliver services at certain agreed metrics to a customer.

Dec 29, 2025 · A Service Level Agreement (SLA) is more than just a formal document—it’s a practical tool for managing SLA in business relationships, setting expectations, defining accountability, and …

Nov 24, 2025 · A service-level agreement (SLA) is a contract or document that outlines a commitment between a service provider and a client. In this instance, the client tends to be a company and the …

Nov 18, 2025 · An SLA is a key contract between a service provider and customer. Learn why it matters and best practices for creating a compliant, effective SLA.

Learn what a Service Level Agreement (SLA) is, why it matters, and how to create effective SLAs. Discover key components, types, best practices, and how Contractzy simplifies SLA management.